Skills & Competencies for Computer Operations Supervisor

Computer Operations Supervisor job profile

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JOB SUMMARY for Computer Operations Supervisor

Supervises computer operations, acting as a team resource for guidance and support on complex or unusual issues.

JOB RESPONSIBILITIES for Computer Operations Supervisor

Implements policies and procedures to perform routine tasks to maintain computer equipment and its peripherals. Continuously monitors the efficacy of computer operations, backup processes, system monitors, and server availability to ensure operation goals are met. Analyzes and records error messages to diagnose issues and works with impacted groups to provide a timely solution. Recommends potential equipment upgrades to improve the capabilities of computer operations. Ensures computer operations activities meet pre-established production targets and maintain operating budgets.

Computer Operations Supervisor SALARY RANGE

BASE 50%
$97,099
TOTAL 50%
$100,848
Job Level
M00
Job Code
IT10000038
Education/Degree
Associate's Degree
Reports To
Manager

Computer Operations Supervisor Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Computer Operations Supervisor skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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9 general skills or competencies (Job family competencies) for Computer Operations Supervisor

1 Job Family Competencies – Computer Hardware
Proficiency Level -3
Skill definition-Maintaining, configuring, and setting up computer hardware to increase business efficiency and staff productivity.
Level 1 Behaviors
(General Familiarity)
Names some of the components of internal computer hardware.
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Level 2 Behaviors
(Light Experience)
Tracks computer hardware assets and their specifications within the departments.
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Level 3 Behaviors
(Moderate Experience)
Tests and debugs computer hardware to identify functional or performance issues.
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Level 4 Behaviors
(Extensive Experience)
Recommends innovative ways to troubleshoot complex computer hardware issues across our organization.
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Level 5 Behaviors
(Mastery)
Leads the set-up of computer hardware to increase our organization's operational efficiency.
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2 Job Family Competencies – Computer Troubleshooting
Proficiency Level -3
Skill definition-Diagnosing the cause of a fault in a computer system and resolving the identified issues to maintain its reliability and functionality.
Level 1 Behaviors
(General Familiarity)
Names some of the computer network troubleshooting fundamentals and terminologies.
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Level 2 Behaviors
(Light Experience)
Supports with the troubleshooting and maintenance of end-user computers across our organization.
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Level 3 Behaviors
(Moderate Experience)
Utilizes advanced tools and techniques to resolve performance issues in our computer system.
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Level 4 Behaviors
(Extensive Experience)
Provides timely technical support and coaches others on how to utilize computers correctly.
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Level 5 Behaviors
(Mastery)
Supervises systems troubleshooting and testing to ensure compliance with our established guidelines.
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3 Computer Operations Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Computer Operations Supervisor
Proficiency Level - 4
5 Competency for - Computer Operations Supervisor
Proficiency Level - 5

9 soft skills or competencies (core competencies) for Computer Operations Supervisor

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Lists the typical processes of SOP development.
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Level 2 Behaviors
(Light Experience)
Supports the analysis of our business and operations processes for SOP design and development.
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Level 3 Behaviors
(Moderate Experience)
Researches new tools and techniques for SOP daily management.
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Level 4 Behaviors
(Extensive Experience)
Resolves complex issues arising from SOP practices; develops preventative solutions accordingly.
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Level 5 Behaviors
(Mastery)
Monitors industry for SOP trends and best practices; makes recommendations about those that benefit our business.
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2 Core Competencies – Planning and Organizing
Proficiency Level -2
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Lists commonly used tools in workplace planning and organization.
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Level 2 Behaviors
(Light Experience)
Works with specific tools in prioritizing and allocating resources to ensure task accuracy.
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Level 3 Behaviors
(Moderate Experience)
Prepares schedules to plan, organize, and complete priorities promptly.
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Level 4 Behaviors
(Extensive Experience)
Sets short- and long-term objectives to organize team workload and improve efficiency.
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Level 5 Behaviors
(Mastery)
Leads the development of new techniques and strategies to drive effective planning and organization.
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3 Computer Operations Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Computer Operations Supervisor
Proficiency Level - 4
5 Competency for - Computer Operations Supervisor
Proficiency Level - 5

Summary of Computer Operations Supervisor skills and competencies

There are 0 hard skills for Computer Operations Supervisor.
9 general skills for Computer Operations Supervisor, Computer Hardware, Computer Troubleshooting, IT Environment, etc.
9 soft skills for Computer Operations Supervisor, Standard Operating Procedures (SOP), Planning and Organizing, Coordination, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Computer Operations Supervisor, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Planning and Organizing, and be proficient in Coordination.

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